Giving Compass’ Take:
· The author discusses the emergence of an app known as HNQIS, an abbreviation for Health Network Quality Improvement System, and how it uses technology to bring healthcare to 29 countries with the help of handheld tablets.
· How has technology expanded access to healthcare? What benefits does digital healthcare provide? How can donors support initiative for global healthcare?
· Learn more about the rise of digital healthcare.
Just outside the center of Yaoundé, Cameroon, sits a small clinic overlooking a hilly landscape.
Two providers, employed by the ProFam franchised network of clinics, are busy managing intake for a small group of clients gathered on the terrace as they await their turn for a family planning counseling session.
Also among this group are several supervisors known as Quality Assurance Officers (QAOs). It’s their job to assess the quality of service each patient receives from his or her provider.
But instead of the usual clipboard and paper checklist, the QAOs lean over an app on a handheld tablet, scrutinizing the questions that appear on the screen with each tap of a finger. During each session, the QAO listens closely as the ProFam provider speaks with each patient, and follows the app questionnaire on the device so that feedback can be given to the provider after the session.
The app is HNQIS, an abbreviation for Health Network Quality Improvement System. Implemented in 29 countries, including Cameroon, HNQIS is used to assess the quality of care at over 8,000 health facilities.
Read the full article about transforming healthcare by Janet Patry at PSI.
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