Join us in this conversation in November to talk about these three things, as well as others we have learned through our public sector work:

  • Incorporate Reflection: When it comes to improving the interactive experience of a product or service, the best design is invisible – it adapts to people’s existing routines and perceptions.
  • Show, Don’t Tell:  These taster experiences will help reduce the perceived headache of having to learn “the latest new tool” and will increase exposure and practice with new tools in a sandbox environment first.
  • Design for Both Sides of the Counter

We also want to learn from your work on internal culture change, public sector or otherwise. We hope to see you soon!

Read the full article at FeedbackLabs