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Listening is one of the most important skills associated with effective leaders and employees. This simple act builds trust and empathy with clients and often leads to much more effective outcomes. So why is listening one of the most overlooked skill sets in business and nonprofits?
My colleagues and I at the Center for Employment Opportunities (CEO), a national nonprofit that helps returning citizens develop the necessary skills and confidence to find and retain employment, recognized this was a place for improvement and set out to build a listening culture – one that makes listening a cornerstone of everything we do. This past week we celebrated our success at the Center for Effective Philanthropy (CEP) conference in Boston, MA.