Giving Compass’ Take:
• FeedbackLabs shares insights from a LabStorm effort to improve a software company’s impact through methodological changes.
• How can donors support technology for the social sector?
• Learn more about the power of feedback.
Sopact is a software company, based out of the San Francisco Bay area, on a mission to make Impact measurement and management simple. With cutting edge technology, Sopact helps social sector organizations measure their impact through a dashboard with a variety of indicators. The results can be used to direct and apply changes to their methodologies.
Sopact came to the LabStorm group to ask what key steps they should take to standardize the process of asking stakeholders for feedback and get a good response.
It’s not all about tech. As a software company with tech skills, Sopact approaches stakeholder feedback from a technical perspective. LabStorm attendees, however, suggested that for the best stakeholder data collection process, Sopact blend their tech expertise with a more human perspective.
Trust matters. Building trust with stakeholders is a key element in getting honest feedback from them. People only give you data if they know that the data is going to be used to provide better services to them. We see this idea play out in the private sector, where feedback loops between corporations and customers drive product improvements. In the social sector, Sopact must follow the same rigorous practices to get better quality data from stakeholders.
Keep it simple. There are all sorts of complex systems in place today, but stakeholders prefer to interact with interfaces that are simple. One of the things that makes Sopact’s platform special is the intuitive design, and Sopact should carry this sensibility over to their stakeholder feedback loops.
Read the full article about Sopact at FeedbackLabs.
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