Giving Compass' Take:
- Jonathan A. Greenblatt provides suggestions for leaders looking to fight AI-generated harassment and hateful content.
- How can the experiences of marginalized groups be incorporated into the creation and implementation of AI? What role can you play in making AI more equitable and inclusive?
- Learn about ethical AI.
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When you hear the phrase “artificial intelligence,” it may be tempting to imagine the kinds of intelligent machines that are a mainstay of science fiction or extensions of the kinds of apocalyptic technophobia that have fascinated humanity since Dr. Frankenstein’s monster.
But the kinds of AI that are rapidly being integrated into businesses around the world are not of this variety — they are very real technologies that have a real impact on actual people.
While AI has already been present in business settings for years, the advancement of generative AI products such as ChatGPT, ChatSonic, Jasper AI and others will dramatically escalate the ease of use for the average person. As a result, the American public is deeply concerned about the potential for abuse of these technologies. A recent ADL survey found that 84% of Americans are worried that generative AI will increase the spread of misinformation and hate.
Leaders considering adopting this technology should ask themselves tough questions about how it may shape the future — both for good and ill — as we enter this new frontier. Here are three things I hope all leaders will consider as they integrate generative AI tools into organizations and workplaces.
While social media is used to grappling with content moderation, generative AI is being introduced into workplaces that have no previous experience dealing with these issues, such as healthcare and finance. Many industries may soon find themselves suddenly faced with difficult new challenges as they adopt these technologies. If you are a healthcare company whose frontline AI-powered chatbot is suddenly being rude or even hateful to a patient, how will you handle that?
Read the full article about AI-generated hate and harassment by Jonathan A. Greenblatt at TechCrunch.