Giving Compass' Take:

• FeedbackLabs offers simple steps to take to get accurate and useful feedback for your nonprofit organization. 

• How can nonprofits utilize this information when working with grantmakers? 

• Read about why customer feedback tools are vital for nonprofits. 

Keep it simple. 
One popular way of framing a feedback question is the Net Promoter Score. Net Promoter has shown to be very effective in the for-profit sector for both high response rates and facilitation of customer segmentation and feedback analysis. Whether you choose to use the traditional wording, or create a question tailored to your feedback loop needs, simple surveys like the NPS make it more likely that your target audience will respond. Many Feedback Labs members have shared their experiences and lessons learned using the Net Promoter Score.

Collect feedback during high response timeframes.
Other resources help you think about when and where to collect feedback. When and where are people most likely to give you honest and meaningful feedback? One tip from the Center for Employment Opportunities is to focus on ‘moments of truth’ when feedback is top of mind for the person you’re seeking to serve, and they are most likely to share honest feedback.

Use the right technology
Other resources focus on how to collect the answers you receive to your feedback questions. You might use emails, websites, SMS, automated phone calls, individual interviews, or physical comment boxes with good old pen and paper.

Only collect what you need
A common pitfall of the Collect step is attempting to collect too much feedback. It can be tempting to collect lots of data and then figure out what is most useful. But this can lead to the people from whom you’re collecting feedback getting tired of answering questions. Just because you can collect a lot of data doesn’t mean you should.

Read the full article about how to collect feedback at a nonprofit at FeedbackLabs.