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Feedback is an important mechanism for nonprofits to learn from their clients and make sure their services are meaningful and relevant. However, if institutions don’t consider specific populations, especially those marginalized by structural racism and other forms of inequity, in their questions, data collection, methods, and interpretation, feedback can do more harm than good.
“Feedback opens the door to equity but doesn’t guarantee it unless participants are decision makers, and all of the voices are included,” says Mary Marx, President & CEO of Pace Center for Girls. Pace, which provides girls and young women an opportunity for a better future through education, counseling, training, and advocacy, collaborated with Fund for Shared Insight’s Listen4Good to implement equitable, high-quality feedback loops.
Read more about Pace's experience and see some guidelines for building equitable feedback loops in the full Ambassador Insight at the Leap of Reason Ambassadors Community.