Additional Approaches

For true buy-in and successful implementation, DEI initiatives need buy-in from everyone within your organization.

When social entrepreneurs acknowledge that they must become as expert at selling as they are at product innovation, things change. Erica Mackey, co-founder and former COO of Off-Grid Electric (now…

The most impactful leadership programs prioritize broadly applicable skills, strengths, and capacities that serve participants and communities over the long term.

What started out as two socially-minded entrepreneur’s idea to foster, promote and highlight the beauty, power and diversity of young Latino entrepreneurs has blossomed into a bona fide movement—one that’s…

As nonprofit organizations become more racially, culturally, and socioeconomically diverse, are nonprofit boards lagging behind?

Transformative healing work is essential to getting us from the world that exists to the world we are calling. We do this work from the belief that we will hit a tipping point when leaders who truly want to transform our conditions, the ecosystem, and the way we lead reach a critical mass.

In theory, social impact measurement should be a powerful tool to improve the European social economy. It can help individual organizations set realistic objectives; monitor, learn from, and improve their…

Here are a few ways to identify priority areas of focus for your DEI initiatives by listening to your community.

READ THE TRANSCRIPT Brilliant consultant and thought-leader Mala Nagarajan returns to our podcast to share six practices that nonprofits can use to de-link privilege (or, on the other side of the coin, marginalization) from salaries, and reconstruct compensation in a way that is equitable.The six…

Students are increasingly running for voting positions on school boards on a climate agenda. They are helping push schools to cut energy use, swap out diesel buses for electric and add climate change to the curriculum.

How three key groups of stakeholders can help realize the potential of federal investment in a new wave of societal programs.

Fariha Raisa, Feedback Labs | April 14, 2023 A federally designated pass-through entity for refugee resettlement funding, Kentucky Office for Refugees – Catholic Charities of Louisville, recently started the Kentucky Refugee Voice Project. The project is a statewide survey of refugees, orchestrated to understand their level of satisfaction across various domains. The Catholic Charities of Louisville (CCOL) recruits bilingual enumerators to assist in building the survey tool, administering it, and providing feedback. Enumerators also work to design and facilitate focus groups in their first language. The CCOL then uses the results of the surveys and the focus groups to guide their funding decisions and program priorities in the future. The Kentucky Refugee Voice Project was initially supposed to last a few months, but it is now in its second year. Due to the unexpected longevity of the Refugee Voice Project, it has been difficult to recruit and retain enumerators for different language groups and make meaningful data out of the representative sample size. This has caused a halt in future actions and a delay in closing the feedback loop. The LabStorm, consequently, focused on best practices for feedback success with special emphasis on retainment of enumerators through successful relationship building. Closing the feedback loop. Attendees turned their focus on communication design and suggested communicating upfront as much as possible for setting expectations. They recommended setting a timeline for when the information will be shared and to follow through even if the update is just sharing that plans have changed. Communicating back to people would demonstrate that their feedback is relevant and prioritized. If any action steps were taken based on the feedback received, those changes would help signify that voices are heard and valued. It reflects the commitment of The Kentucky Refugee Voice Project and helps build credibility by being transparent. Being communicative and transparent with all the project stakeholders about the state of the project would be a major step towards a closed feedback loop. Mechanisms for feedback success. Setting boundaries was deemed imperative for ensuring a sustainable feedback practice. Being clear about what areas can and cannot be influenced by the feedback helps give a transparent perspective. The framework could include who is involved, what could be controlled, the partners engaged in the work and the sphere of specialty. An important distinction was made between Individual feedback and institutional feedback where The Kentucky Refugee Voice Project could address the interviewer impact as individual feedback even if the institutional feedback requires time to implement changes. Building meaningful relationships. To encourage retention of enumerators, they could be given the option to take a break or a pause instead of leaving. Another option could be offering a rotation for several months instead of leaving the project altogether. Moreover, their knowledge could be leveraged to train and integrate the new staff. Exit interviews were suggested to be used as a space for learning and collecting feedback from the enumerators. The discussion ended with the advice of learning from resettlement projects in other states. There was emphasis to take the step is to get more meaningful feedback on the project and the opportunity to build on it. Ensuring that people feel a part of the community and reminding the interviewers who have left that the space still remains safe for feedback can help sustain the project. Learn More About LabStorms LabStorms are collaborative problem-solving sessions designed to help organizations tackle feedback-related challenges or share what’s working well in their practice. Presenters leave the experience with honest, actionable feedback and suggestions to improve their feedback processes and tools. To learn more about participating in a virtual LabStorm, please visit feedbacklabs.org/labstorms.